Packed by us
We take care of preparing and packing your ceramic.
Delivery and returns
We prepare and carefully pack each piece before handing it to the carrier for delivery.
Delivery within Europe
5 to 7 business days
Estimated delivery time. Contact us for other destinations.
A tracked parcel
We provide a tracking number so you can follow your parcel’s journey.
Charges before payment
The charges for your address are shown before you confirm payment.
From the studio to your address
We prepare your piece for dispatch. Here are the steps in its delivery.
We prepare your parcel
Your piece is carefully packed before it is handed to the carrier.
The carrier delivers it
The parcel is delivered to your address. A tracking number lets you follow its progress.
You receive your piece
On arrival, check the parcel and ceramic. Contact us with any questions.
Your delivery questions
Who prepares and packs the piece?
We take care of preparing the parcel. Each ceramic is packed by us before it is handed to the carrier.
Where do you deliver?
We ship by carrier within France and abroad. Enter your address when ordering to see the delivery options offered for your destination.
If your destination is not offered or you have a specific request, write to us before ordering.
What are the delivery charges?
Charges depend on your destination and order. The amount offered is shown before you confirm payment, once your address has been entered.
When will I receive my piece?
For delivery within Europe, allow an estimated 5 to 7 business days. For other destinations, contact us to find out the proposed delivery time.
If you would like to receive a piece by a particular date, write to us before buying to discuss the options.
How can I track my parcel?
We provide a tracking number so you can check delivery progress with the carrier. Contact us with your order number if you have a question about your shipment.
What if the parcel or piece arrives damaged?
Contact us when you notice the problem, quoting your order number. Photos of the parcel and piece will help us understand the situation. Keep the packaging while we discuss it with you.
A question about a return or refund?
You can write to us quoting your order number. The store’s published terms are available below.
A question before choosing a piece?
Tell us which piece interests you and your delivery country so we can answer for your destination.